FreshBox

FreshBox Support

Welcome to FreshBox support. We try to respond within two business days.

Get help

When emailing support, please include:

iOS version (Settings → General → About → iOS Version)
FreshBox version (FreshBox → Me → Help & About → Version)
A short description of what you were doing and what went wrong
A screenshot if applicable

Common questions

How do I restore my Pro subscription on a new device?

Sign in with the same Apple ID you used to buy FreshBox Pro, open the app, go to Me → Membership → Restore Purchases, and your subscription will reappear.

How do I cancel my subscription?

Go to https://apps.apple.com/account/subscriptions, or in the app: Me → Membership → Manage Subscription. Cancellations take effect at the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit https://reportaproblem.apple.com and select the FreshBox transaction.

Is my data uploaded to the cloud?

By default, all your fridge inventory, shopping list, and recipe data stay on your device. The only network calls FreshBox makes are to our AI proxy when you ask for AI recipe recommendations or AI shelf-life estimates, and those only include the ingredient list or food name being asked about. See our Privacy Policy for details.

Why is the AI saying "limit reached"?

Free users get 20 AI recipe refreshes per day. The counter resets at midnight local time. FreshBox Pro removes the limit.

Why is my photo not being recognised?

FreshBox uses Apple Vision on-device for receipt and label scanning. Ensure the photo is well-lit, the text is upright, and there is enough contrast. If recognition still fails, you can edit ingredients manually after scanning.

Reporting a food-safety concern

FreshBox provides general guidance only. Always inspect food before eating. If you believe a shelf-life estimate is dangerously wrong, please email us at the support address above with the food name and the storage type so we can improve the model.